Our Story

MIMA NEWLOOK was started to solve a simple problem for businesses in Kitchener, Waterloo, Cambridge and surrounding areas, finding a cleaning partner that is reliable, detail-oriented, and easy to work with. We built our service around clear communication, trained teams, and measurable results—so your facility looks great every day without you having to chase anyone. We serve a wide range of clients, from office and commercial spaces to factories & warehouses, medical & lab facilities, retail and malls, and post-construction turnovers. Whether you need a one-time deep clean or a long-term program, we tailor scope and schedules to your hours, traffic, and budget. Our promise is straightforward: show up on time, follow the scope, and leave the space cleaner, healthier, and safer than we found it.

Team at work
Mission

To deliver dependable, high-standard cleaning that makes workplaces safer, healthier, and more welcoming with flexible schedules, trained crews, and transparent quality checks.

Vision

To be the most trusted cleaning partner for commercial and industrial clients in our region—known for consistent results, responsive service, and sustainable practices.

Safety & Training

Structured onboarding and site-specific induction for every crew member Standard Operating Procedures (SOPs) for all tasks, with visual checklists PPE at all times; safe chemical handling and dilution control Color-coded tools to prevent cross-contamination (restrooms vs. food/desk areas) MSDS/SDS available on site; spill response (non-hazardous) procedures Equipment maintenance logs (vacuums, autoscrubbers, buffers) Supervisor walkthroughs and QA audits with corrective actions documented Incident reporting and near-miss tracking to improve continuously

Licenses, Insurance & Compliance

alid business registration and operational licenses Public liability and worker insurance (certificates available on request) Staff background checks and confidentiality agreements for sensitive sites Compliance with occupational health & safety requirements and site rules Use of approved, eco-friendly products where specified For clinical sites: alignment with facility protocols for cleaning & disinfection, including dwell-time compliance and touch-point logs

Community Involvement

We hire locally, train continuously, and promote from within. Our teams volunteer in neighborhood clean-ups and school refresh projects, and we offer discounted rates for selected non-profits and community initiatives. Giving back keeps us rooted in the communities we serve.

Meet the Team

Tilaye Befekadu
Owner and General Manager